Frequently Asked Questions about Blackboard

This webpage will help solve some of the common problems/quirks that affect SAO students using blackboard. Remember the ITS Blackboard Q&A page has supplementary information that you may find helpful.

Challenge token null or page

PROBLEM When I try to login to Blackboard it fails the first time with the error message "Challenge token null" (or simply Not Found)
SOLUTION This problem is caused by going to the wrong URL or webpage when logging into Blackboard. Make sure the URL you use to enter blackboard is: http://ilearn.swin.edu.au and not http://www.ilearn.swin.edu.au or http://ilearn.swin.edu.au/webapps/portal/

HTML characters appearing in posts

PROBLEM When I view messages in my news reader I see lots of HTML characters like <P>
SOLUTION This problem is caused by other people who are using the Blackboard browser to post messages who have not turned off their Text Editor feature (as described here). You cannot do anything to fix these posts, except to ask the person posting the message to fix their settings